Union Canal Carriers Privacy policy
Please read this privacy notice carefully as it sets out how Union Canal Carriers Ltd. use your personal information.
If you have any questions about this privacy notice or do not agree with it, please contact us by email; bo@unioncanalcarriers.co.uk.
We may change this privacy notice from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.
What does this policy apply to?
This policy covers all information we hold about you, however we obtain it.
We collect information at different points during our relationship with you for example, when you book a boating holiday with Union Canal Carriers Ltd. or through our agents Waterways Holidays and Hoseasons Group, if you sign up to our marketing communications and/or to enter competitions
Website Cookies
Union Canal Carriers uses cookies. Cookies are text files that are stored in a computer system via an Internet browser.
Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.
Through the use of cookies, Union Canal Carriers can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.
By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.
You may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If you deactivate the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.
For more information, see our Cookie Policy
What information do we collect and why?
We collect different information depending on what you want to do and how you interact with us.
We need to tell you what we use your information for and the legal grounds we have to use it.
Booking a holiday with Union Canal Carriers Ltd.
To book a holiday with Union Canal Carriers Ltd we need the following details to process your booking
Your Full Name, your email address, postal Address, telephone number, confirmation age over 18 years old, boat requested, arrival and departure dates, number of people in the party, financial details for payment.
This is to perform a contract of the holiday and will be held in paper form and electronically for 7 years
Registration of guests
Details of party members (crew List) are required before embarking on board the boat, date of birth of party members under 18, vehicle registration number.
This information is kept in paper form with the accounts for 7 years to cover liability claims
Issues, faults or complains
If you contact us to report an issue, fault or complaint the following information will be collected. Name, Address, phone number and email if appropriate, boat hired, location of incident and nature of enquiry. These details will be stored with the accounts for 7 years to cover liability claims
Contacting the office
If you contact the office before, during or after your holiday the following information is collected
Name, address, boat hired, arrival / departure date, nature of enquiry.
These details are used to resolve the enquiry and maybe kept as feedback to improve our service.
This information is kept in paper form with the accounts for 7 years to cover liability claims
Accident medical assistance
If you have an accident on board one of our boats the following details will be collected name, address, boat hired, arrival and departure dates, medical condition or injury. Required by law to register injury and medical attendance. This information is kept in Union Canal Carriers Ltd. accident book for 7 years to cover liability claims and cover our legal rights.
Financial records
We do not record any Credit / Debit Card or bank details on computer systems. Any credit card receipts are stored with your booking invoice and are kept in locked cabinets.
Customer feed back form
If you complete our feedback form the following information is collected name, boat hired, arrival date, and your opinions related to the survey.
These are used to improve customer experience on our boats and are held in paper form for 2 years.
Enter a competition
Should we run competitions unless you give us permission to contact you for marketing reasons we will only contact you with regards to the competition. These details will be stored for the length of the competition and destroyed once the winner has been confirmed, unless marketing consent has been given for contact with regards to booking a holiday with Union Canal Carriers Ltd.
Marketing
So that you will hear about any special offers and early booking discounts we may send you information by post/ telephone or email. This data will be stored on our specialist encrypted booking system which will show which boat you hired, and arrival / departure dates, lead name on the booking, address and phone number(s), payment history (to show you paid in full, but not financial details). When accepting the boat you will be asked to opt in for email marketing. On every marketing email there will be an option to stop receiving marketing.
Please note that if you have a forthcoming booking we will send you related emails about your booking even if you have unsubscribed from marketing as this is important information required for your holiday.
Do we share your information
No, we do not provide personal details with any other company.
Legal requirements. In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has requested it using the appropriate channels.
How long do we keep your information?
We only hold your personal information (name, address, email, boat hired, date of arrival / departure, price paid in full on our encrypted Bookalet system and in paper form invoices, a crew list, arrival details form, boat acceptance sheet and any written correspondences we have had with you with regards to your holiday), for as long as is necessary to provide services to you and cover Union Canal Carriers Ltd. should there is a possibility that you may have a legal claim against us. Once we no longer need these details they are shredded or incinerated.
Phone calls
We do not record phone calls – any card payments made over the phone are directly keyed into the card terminal which is protected by SecurityMetrics and receipts are stapled to the invoice raised for the booking then stored in locked cupboards.
External platforms
We have integrated external platforms and social media platforms onto the website which are subject to their own privacy policies. A list of the platforms and their corresponding privacy policies are listed below
https://facebook.com/about/privacy
Google Analytics
https://www.google.com/intl/en/policies/privacy/ and under http://www.google.com/analytics/terms/us.html.
Google+
https://www.google.com/intl/en/policies/privacy/
https://www.instagram.com/about/legal/privacy/.
https://www.linkedin.com/legal/privacy-policy.
https://twitter.com/privacy?lang=en.
Youtube
https://www.google.com/intl/en/policies/privacy/
https://policy.pinterest.com/en-gb/privacy-policy
Security
We take security seriously and only hold personal information in locked cabinets, a data encryption booking system (bookalet) and one electronic password protection computer to prevent unauthorised access.
If at any point you suspect or become aware of a security incident, please contact us by post at Union Canal Carriers Ltd. Dark Lane Braunston Northampton NN11 7HJ. Or by email bo@unioncanalcarriers.co.uk.
How to get copies of your information
To request details of the personal information that we hold about you please write to us at Union Canal Carriers Ltd. Dark Lane Braunston Northampton NN11 7HJ. Or by email bo@unioncanalcarriers.co.uk.
If your details change or you think any information is incorrect please inform us as soon as possible so we can correct your data.